Last updated: 31-12-2025
Who we are
Our website address is: https://rzonestore.com
This website is operated by RZone STORE, an India-based eCommerce business selling home and kitchen products.
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Email: info@rzonestore.com
Information we collect
We collect personal data only when it is necessary to provide our services, communicate with customers, and comply with legal requirements.
The types of data we may collect include:
- Name, email address, and phone number
- Order, billing, and shipping details
- Messages sent to us via email, contact forms, or WhatsApp
- Technical data such as IP address, browser type, and cookies
We do not knowingly collect sensitive personal data such as health, biometric, or financial card information beyond what is required to process payments securely through third-party payment gateways.
WhatsApp Business Platform (Cloud API)
We use the WhatsApp Business Platform (Cloud API) provided by Meta to communicate with customers.
When a user initiates a conversation with us on WhatsApp or provides explicit opt-in, we may collect and process the user’s phone number and message content in order to:
- Respond to customer inquiries
- Provide customer support
- Send transactional, service-related, or order update messages
We do not use WhatsApp data for advertising purposes and do not sell, rent, or share WhatsApp personal data with third parties.
Users may request access to or deletion of their WhatsApp-related data at any time by contacting us at:
info@rzonestore.com
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string (hash) created from your email address may be shared with the Gravatar service.
Gravatar privacy policy: https://automattic.com/privacy/
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to extract this information.
Contact forms
If you contact us using a form on our website, we collect the information you provide solely for customer service and support purposes.
We do not use contact form submissions for marketing without explicit consent.
Cookies
Our website uses cookies to:
- Remember user preferences
- Enable login sessions
- Improve website functionality
- Measure basic performance
You can control or disable cookies through your browser settings.
Analytics
We may use basic analytics tools to understand website usage patterns.
These analytics are anonymized and used only to improve website performance.
Who we share your data with
We do not sell or rent your personal data.
Your data may be shared only with trusted service providers such as:
- Website hosting providers
- Payment gateways
- Email or messaging services (including WhatsApp communication tools)
- Spam detection services
All such providers process data only as necessary and in compliance with applicable laws.
Data retention
- Comments and related metadata may be retained indefinitely
- Customer support messages are retained only as long as necessary
- Transaction records are retained as required by legal and accounting regulations
Your data rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent where applicable
To exercise these rights, contact us at info@rzonestore.com.
Data security
We use reasonable technical and organizational measures to protect your data, including secure hosting, limited administrative access, and regular software updates.
In the event of a data breach, we will take appropriate steps as required by law.
Contact information
For any privacy-related questions or data requests, please contact:
Email: info@rzonestore.com